At Off We Glow, we blend skincare science with clean, gentle formulas tailored for sensitive skin. Our products are crafted to deliver real results while keeping your routine simple and enjoyable. We’re here to help you achieve your healthiest, most radiant glow—naturally and effortlessly.

Sensitive Skin? We’ve Got You Covered

Off We Glow products are carefully crafted with sensitivity in mind, formulated without harsh ingredients that may trigger irritation or inflammation. Our commitment to gentleness ensures that each product undergoes thorough testing and is certified as safe, offering soothing care that's perfectly suited for even the most delicate skin.

Although our products are specifically developed for sensitive skin, we recommend performing a patch test. Everyone’s skin is unique, and skin reactions can vary. We advise reviewing the complete list of ingredients available on the product page before use.

Patch Test: Ensuring Skin Compatibility

A patch test is a simple way to check if your skin might react negatively to a new product. Here’s how to do it:

1.Apply a small amount of the product to a clean, dry area of your inner forearm or behind the ear.

2.Wait 24 hours.

3.If no irritation or redness occurs, the product is safe to use on your face.

If irritation develops, discontinue use and consult with a healthcare provider.

Our Ingredient Philosophy 

At Off We Glow, we believe in the power of clean, skin-loving ingredients. All of our products are designed to deliver clinically tested, dermatologist-approved results, suitable for even the most sensitive skin. Gentle yet effective, our formulations are cruelty-free and  sustainably sourced, making your skincare routine as kind to the planet as it is to you.

The Ingredients We Avoid 

At Off We Glow, what we leave out is just as important as what we put in. We steer clear of ingredients known to trigger sensitivity, breakouts, and irritation—like parabens, sulfates, fragrances, alcohols, dyes, essential oils, silicones, and SLS. By eliminating these potential irritants, our products focus on soothing, nourishing, and supporting your healthiest, happiest skin.

Tingling Sensation: A Normal Response

A tingling sensation is normal when using products with active ingredients like Vitamin C. This response typically indicates that your skin is adjusting to the formula. If the tingling persists for more than 3-4 days, we recommend reducing the frequency of use.

Fragrance-Free

Our products are entirely free of artificial scents and irritating chemicals, ensuring they are gentle on the skin and suitable for individuals with sensitive complexions.

Non-Comedogenic Ingredients

All our products are crafted using non-comedogenic ingredients, designed to prevent pore blockages. This feature makes our products suitable for individuals with acne-prone skin.

Paraben-Free

Our products are free from parabens and are safe for all skin types, particularly sensitive skin.

Cruelty-Free and Vegan Promise

Off We Glow is a cruelty-free and vegan brand. We ensure that no animal testing is involved, and our formulations contain no animal-derived ingredients.

Synthetic Ingredients

Some of our products contain carefully selected synthetic ingredients to ensure stability, performance, and safety.

Chemical-Sounding Names

Ingredients listed on skincare products often sound scientific because they are identified by their chemical names, even if they are naturally derived. At Off We Glow, we use high-quality ingredients, ensuring that our formulations are free from harmful chemicals, fillers, and toxins. We focus on using ingredients that are effective, whether they’re naturally derived or carefully selected synthetics.

Hypoallergenic Formulations

Our products are thoughtfully formulated to be gentle and suitable for sensitive skin, using carefully selected ingredients that are less likely to cause irritation. However, because everyone’s skin is different, we recommend conducting a patch test before incorporating any new product into your routine.

Organic Ingredient Use

While we prioritize natural and gentle ingredients, not all of our products are certified organic. We aim to use organic ingredients wherever feasible, but rest assured that all ingredients—whether organic or synthetic—are safe, effective, and non-toxic.

Gluten-Free

While Off We Glow products do not contain gluten-derived ingredients, they are not manufactured in gluten-free facilities. If you have gluten sensitivities, we recommend consulting your physician before use.

Yes! Renew Essential Serum is gentle enough for use around delicate areas such as the eyes, neck, and cleavage. Its lightweight, hydrating formula absorbs quickly without feeling heavy, making it ideal for these areas.

We advise against using retinol, AHA, or BHA as they may disrupt the skin's protective barrier and lead to irritation. At Off We Glow, we focus on incorporating healing and anti-inflammatory ingredients to promote skin balance. Additionally, we do not recommend combining our serum with any of the substances mentioned above.

The Renew Essential Serum has a shelf life of up to 2 years when unopened. After opening, please refer to the Period After Opening (PAO) symbol on the packaging (represented by an open jar icon with a number inside, like 6M or 12M) to determine how long the product will remain effective. It is advised to store the products in a cool, dry location, shielded from direct sunlight. For products with high levels of actives, it is recommended to store them at or below ambient temperature (25°C).

Sustainable and Recyclable Packaging

Off We Glow is committed to sustainability. We use FSC-certified paper and provide detailed recycling information for each product on our website to support environmentally conscious choices.

Manufactured in the USA

All Off We Glow products are proudly made in New Jersey, ensuring superior quality control and supporting the local economy.

Your Safety During Pregnancy or Nursing

Our products are formulated with safety in mind, but we recommend that expectant pregnant or nursing mothers consult their physician before introducing new skincare products. You can find the full ingredient lists on the product page for easy reference.

Where to Find Product Information

You can find detailed product information, including full ingredient lists, on the product page on our website. For further inquiries, feel free to contact us at info@offweglow.com.

Personalized Assistance for Your Unique Questions

We love hearing from our customers! If you have any specific or unique questions about our products or your skincare routine, feel free to email us at info@offweglow.com. We’ll respond as quickly as possible to help you with any concerns or special requests.

Placing an Order 

Follow these steps:

1. Create an account or log in.

2. Select the products you want and click “Add to Cart.”

3. Proceed to checkout, choose a shipping method, and provide payment details.

4. Click “Place Order” to complete the purchase.

Orders are processed during business hours and take up to two business days. You’ll receive a confirmation email once your order is placed.

Tracking and Order Status

You can track your order using the tracking number included in your shipping confirmation email. If you don’t receive the confirmation within 30 minutes of placing your order, please check your spam folder or reach out to us at info@offweglow.com with your order number, name, and email.

Additionally, you can view your order status anytime by logging into your account and checking your order history. 

Order Modifications and Cancellations

Once your order is placed, we are unable to make changes, such as updating the shipping address or modifying the products. If you need to cancel your order, please reach out to us at info@offweglow.com as quickly as possible. Please note that cancellations may not be possible if the order has already been processed. You will receive a shipping notification with tracking information once your order has been dispatched. If there is an issue with your address after the order has shipped, please contact the courier directly.

Pre-Orders 

When purchasing a pre-order item, you will receive an estimated shipping date in your confirmation email. Your card will not be charged until the item ships. However, an authorization hold may appear on your account. Pre-order items may ship separately from other products in your order, and you’ll be notified when each shipment occurs.

Invoice Availability 

To help reduce waste, we do not include paper invoices with orders. Instead, you will receive a digital invoice via email upon order confirmation. If you require a copy of your invoice, feel free to request one by contacting us at info@offweglow.com.

Shipping Methods and Charges

We offer complimentary standard shipping on orders over $55 within the U.S. Expedited shipping options are also available at an additional charge. Shipping times may vary based on the delivery method selected and destination.

International Shipping

Currently, Off We Glow does not ship internationally. We only ship within the United States.

Order Issues: Incorrect, Missing, or Damaged Items

If you receive incorrect or missing items, or if your package arrives damaged, please contact us at info@offweglow.com within 14 days of delivery. Be sure to include your order number, a description of the issue, and any relevant photos for quick assistance and the possibility of replacements.

If your tracking shows the package as delivered but you haven’t received it, we recommend checking with neighbors or looking for delivery notices. Wait 1-2 business days, as some carriers may mark packages as delivered before they arrive. If the package is still missing, reach out to us, and we will work with the courier to initiate an investigation, which may take up to 10 business days.

Out of Stock Products

If the product you’re looking for is out of stock, we recommend signing up for our “Email Me When in Stock” notifications available on each product page. As soon as it’s restocked, you’ll receive an email letting you know. Limited-edition products are typically not restocked.

Product Availability on Amazon

Off We Glow products are available on Amazon through our official store. We only offer manufacturer warranties for products purchased from our official Amazon store.

Authenticity of Off We Glow Products

To ensure the authenticity of your Off We Glow products, we recommend purchasing only from our official website or our official Amazon store. We cannot guarantee the safety or efficacy of products purchased from unauthorized sellers or third-party marketplaces.

Purchasing Off We Glow Products

You can purchase products directly from offweglow.com or from our official Amazon store.

Sending a Gift Card

To send a gift card, visit our website and purchase a digital gift card. We offer two delivery options:

1. Same-Day Delivery: Sent via email approximately 2 hours after purchase.

2. Future Delivery: Schedule delivery up to 90 days in advance.

Redeeming a Digital Gift Card

To redeem your digital gift card, enter the card number and pin at checkout. If the balance doesn’t cover the full amount, you can pay the remaining balance using any of our accepted payment methods.

Checking Your Digital Gift Card Balance 

You can check your digital gift card balance by visiting www.offweglow.com/checkbalance and entering your card number and pin.

Gift Card Policies

Digital gift cards never expire and cannot be used to purchase other gift cards. They are non-returnable and non-refundable. Only one gift card can be applied per order, and if the balance on the gift card isn’t enough to cover the full purchase, you can use another payment method for the difference.

Returning Products Purchased with a Digital Gift Card

Items bought using a digital gift card are eligible for return. Refunds will be credited back to a gift card. Kindly refer to our return policy for further information.

Unused eGift Card Balance 

Any unused balance will remain on your eGift card, and you can use the same 12-digit code for your next purchase. To check your balance, visit the Check Balance form on our website.

Purchasing Multiple Digital Gift Cards 

You have the option to buy up to 30 digital gift cards per order.

Storing Digital Gift Cards in Your Account 

At present, digital gift cards cannot be stored in your Off We Glow account.

Adding Value to Digital Gift Cards

Once the balance has been depleted, digital gift cards cannot be reloaded.

Shipping Costs for Digital Gift Cards

Given that digital gift cards are delivered via email, no shipping charges will be incurred.

Lost Digital Gift Card Information 

In the event of misplacing your digital gift card details, please contact us at info@offweglow.com, and we will reissue the gift card information.

Receive Updates on Free Gift Offers 

Subscribe to our newsletter to receive the latest information on any free gift with purchase promotions or additional special offers.

Creating and Managing Your Account 

To register for an Off We Glow account, all you need to provide is your name, email address, and password. Shipping, billing, and other details can be added later. You can also create an account during checkout. Once registered, you can track your orders, view order history, manage your account preferences, and save multiple shipping addresses for quicker checkouts.

Updating Email or Password 

Log into your account to update your email or password. You can manage all your account details, including your profile name, email, and password.

Recovering Your Password 

If you’ve forgotten your password, click the “Forgot Your Password?” link below the Log In button and follow the instructions. If you need further assistance, contact us at info@offweglow.com.

Privacy and Data Protection 

Your personal information is safe and secure in our care, and we do not disclose your details to third parties. For further details, please consult our Privacy Policy.

Rewards Points Policies 

You can redeem up to $25 worth of rewards points per order. Rewards points expire after 12 months of inactivity. You cannot combine points with promotional codes or redeem them on our Amazon official store.

Subscribing or Unsubscribing from Emails

To subscribe to our emails, fill out the form on our website. To unsubscribe, click the “unsubscribe” link at the bottom of any of our emails, or contact us at info@offweglow.com.

Eligible Products for Glow Getters

Points can be redeemed on all products, including new arrivals, bundles, and discounted items. However, gift certificates cannot be purchased using points.

Viewing and Redeeming Points

To check your points balance and redeem rewards, log in to your account through the Rewards Page. Once logged in, you can redeem available rewards if you have enough points.

Leaving or Rejoining the Program 

If you wish to exit the rewards program, please send an email to info@offweglow.com. If you decide to rejoin at a later time, your account will be reactivated; however, your points balance will reset to zero.

Expired Credit Card During Subscription  

If your credit card expires during an active subscription, we will attempt to bill your current payment method. If the charge fails, you’ll be notified via email to update your payment details. Be sure to keep your billing information up to date to avoid any disruptions to your auto-replenishment deliveries.

(how can we make sure the customers are not doing this subscription for one time only to get free shipping, then cancel, then subscribe again) – maybe we put a minimum of 3 months subscription?- maybe if they cancel the subscription after 1 month don’t give them the opportunity to subscribe again for 3 months? I am opened to hearing any suggestions.

Auto-Replenishment Overview 

Auto-replenishment enables you to set up automatic deliveries of your favorite Off We Glow products at your chosen interval. This service includes complimentary ground shipping and a 10% discount.

Managing Auto-Replenishment Orders 

Prior to each auto-replenishment order, you will receive an email confirmation. You have the flexibility to modify, cancel, or adjust the frequency of your orders up to 24 hours before the next shipment. Easily handle your orders by logging into your account and visiting the Order History section.

Notifications for Auto-Replenishment Shipping 

You have the convenience of managing your auto-replenishment orders at any time through your account. From there, you can amend the frequency or cancel upcoming shipments up to 24 hours before the next order date.

Accepted Payment Methods for Auto-Replenishment 

Before your auto-replenishment order is dispatched, you will be sent an email reminder, allowing you time to make any necessary changes or updates.

Accepted Payment Methods for Auto-Replenishment 

Valid credit cards are accepted for auto-replenishment orders. Note that PayPal and Afterpay are not currently options for auto-replenishment orders.

Updating Payment or Shipping Information 

You can modify your payment method or shipping address by accessing your Off We Glow account.

Discounts and Promo Codes 

We regularly offer promotions and discounts. Sign up for our email newsletter to stay informed about the latest launches, news, and exclusive promotional offers.

Redeeming a Promotional Code 

To use a promo code, enter it in the promo box at checkout and ensure it’s applied before completing your purchase. Only one promotional code can be used per order. Promo codes are valid for a limited time and cannot be applied to previous purchases, sale items, bundles, or eGift Cards. Subscription orders are also not eligible for promo codes. For any issues, contact info@offweglow.com before submitting your order.

Using Multiple Promo Codes 

Only one promo code is allowed per order. In some cases, promotions may only be redeemed once per person. Promo codes are time-sensitive and cannot be used after their expiration date. Off We Glow reserves the right to modify or cancel promotions at any time. Misuse of promo codes may lead to order cancellation. If you face any issues with your promo code, ensure that your order meets the qualifications, and the code is still valid. For assistance, contact info@offweglow.com.

Accepted Forms of Payment 

We accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay, Apple Pay, and Afterpay (U.S. only). You can also use Off We Glow gift cards.

Payment Processing 

Your card will be charged during checkout once the order has been placed. If you are using Afterpay, payments will be split into four interest-free installments due every two weeks.

Order Security 

At Off We Glow, your security is our priority. We use advanced SSL (Secure Socket Layer) encryption technology to protect your data when you place an order on our website. This ensures your personal and payment information is handled safely and securely.

Payment Declined

If your payment was declined, we recommend checking that your card details, including the billing address and security code, match what you’ve entered. Ensure that your card has not expired and that you have available funds. If the issue persists, we suggest contacting your card issuer for further assistance or reaching out to our support team at info@offweglow.com.

Payment Declined but Card Charged - EMAIL

If your payment was declined, you may see a pending charge on your statement. This is an authorization hold placed by your bank, and it typically disappears after a few business days. If the transaction was unsuccessful, Off We Glow has not received payment, and the funds will be returned to your account. If the issue persists, please contact your bank or card issuer for more information.

Payment Processing Time

Your card is charged at the time of checkout when placing the order. If there is a pending authorization on your account, be assured that funds will only be deducted once the transaction is finalized.

Shipping Methods and Costs 

Free standard shipping for U.S. orders over $55. Expedited options available at additional charges. We ship to P.O. boxes and military addresses using USPS.

Shipping Locations –

Currently, Off We Glow delivers within the United States, which includes Hawaii, Alaska, and U.S. territories like Guam and Puerto Rico. Deliveries to these destinations may take 8-12 business days, and expedited shipping options are not offered.

Regrettably, international shipping is not available presently, but we are actively working on extending our delivery services worldwide!

Sales Tax 

Sales tax is charged based on state and local regulations. The tax will be calculated and applied at checkout for orders shipping to states where sales tax is required. If you’re using a prepaid card, keep in mind that the final amount charged will include any applicable sales tax. No sales tax is charged on eGift cards, but purchases made using eGift cards are subject to applicable sales tax.

Billing and Shipping Address Flexibility

Matching billing and shipping addresses is not required. All customers are welcome to try our products.

Return Process 

We want you to love your Off We Glow purchase! If you’re not completely satisfied, you can return any product that is at least 75% full within 45 days of the purchase date for a full refund. Please note, sets must be returned in full, and shipping fees are non-refundable.

Initiating a Return

To start a return process, kindly reach out to us at info@offweglow.com with your order number, details of the item(s) you wish to return, and the email address used for the purchase. We will furnish you with return authorization and guidance on where to send your return.

Refund Processing  

Refunds are processed within 12 business days after we receive and inspect your return. You will be notified via email once your refund is issued. Refunds are applied to the original payment method used for the purchase.

Return Shipping Costs

Presently, we do not offer return shipping labels, and you will be accountable for the return shipping costs. For items exceeding $75 in value, we suggest utilizing a shipping service that includes tracking or insurance. Off We Glow does not assume liability for any lost returns.

What Data We Collect 

We collect information like contact details, payment information, purchase history, account information, and browsing activity. We use this data to process orders, send marketing communications (if opted in), and improve our services.

How Is Your Data Protected? 

We use industry-standard encryption and security protocols to protect your personal data. While no system is 100% secure, we take appropriate measures to safeguard your information.

Accessing or Deleting Your Data 

You have the right to access, update, or request the deletion of your data. To do so, submit a request through our Data Request Form or contact customer service. We aim to respond to all requests within 30 days.

Opting Out of Marketing Communications 

You can opt out of our marketing emails by clicking the “unsubscribe” link at the bottom of any email or updating your communication preferences in your account settings.

Getting in Touch with Off We Glow

Our dedicated Off We Glow team is available to assist you! You can contact us by visiting our contact page to submit your inquiry or by sending an email to info@offweglow.com. We aim to respond to all inquiries within 48 hours, although response times may vary during busy periods such as product launches or special promotions.

Ordering by Phone 

Due to security measures, we are unable to process orders or take payments over the phone. Nevertheless, our team is ready to assist you in placing your order online. If you require guidance, feel free to visit our contact page or reach out to us via email at info@offweglow.com.

Join the Off We Glow Team

We are continually seeking enthusiastic and innovative individuals to join our expanding team! Whether you're keen on corporate positions or collaborations, don't hesitate to get in touch. For influencers, PR experts, or those exploring partnership avenues, we are eager to connect with you. Please send your media kit or proposal to luisa@offweglow.com for further details.

Wholesale Pricing, Professional Discounts, and Retail Rates

For details on our wholesale pricing, professional discounts, and rates for retailers, please reach out to us at luisa@offweglow.com.

Contacting Customer Service

Email us at info@offweglow.com for any questions or concerns. Our team will respond within 48 hours.

Additional Support

For site issues or inquiries not covered in the FAQ, contact us at info@offweglow.

Accessibility Support 

Off We Glow is committed to making our website accessible to all users, including those with disabilities. We strive to comply with the latest Web Content Accessibility Guidelines (WCAG). If you need any assistance navigating our website or using our services, please reach out to us at iunfo@offweglow.com for assistance.

Updating Cookie Preferences 

You can update your cookie preferences anytime by visiting our cookie consent page, where you can manage your settings based on your preferences.