Placing an Order 

Follow these steps:

1. Create an account or log in.

2. Select the products you want and click “Add to Cart.”

3. Proceed to checkout, choose a shipping method, and provide payment details.

4. Click “Place Order” to complete the purchase.

Orders are processed during business hours and take up to two business days. You’ll receive a confirmation email once your order is placed.

Tracking and Order Status

You can track your order using the tracking number included in your shipping confirmation email. If you don’t receive the confirmation within 30 minutes of placing your order, please check your spam folder or reach out to us at info@offweglow.com with your order number, name, and email.

Additionally, you can view your order status anytime by logging into your account and checking your order history. 

Order Modifications and Cancellations

Once your order is placed, we are unable to make changes, such as updating the shipping address or modifying the products. If you need to cancel your order, please reach out to us at info@offweglow.com as quickly as possible. Please note that cancellations may not be possible if the order has already been processed. You will receive a shipping notification with tracking information once your order has been dispatched. If there is an issue with your address after the order has shipped, please contact the courier directly.

Pre-Orders 

When purchasing a pre-order item, you will receive an estimated shipping date in your confirmation email. Your card will not be charged until the item ships. However, an authorization hold may appear on your account. Pre-order items may ship separately from other products in your order, and you’ll be notified when each shipment occurs.

Invoice Availability 

To help reduce waste, we do not include paper invoices with orders. Instead, you will receive a digital invoice via email upon order confirmation. If you require a copy of your invoice, feel free to request one by contacting us at info@offweglow.com.

Shipping Methods and Charges

We offer complimentary standard shipping on orders over $55 within the U.S. Expedited shipping options are also available at an additional charge. Shipping times may vary based on the delivery method selected and destination.

International Shipping

Currently, Off We Glow does not ship internationally. We only ship within the United States.

Order Issues: Incorrect, Missing, or Damaged Items

If you receive incorrect or missing items, or if your package arrives damaged, please contact us at info@offweglow.com within 14 days of delivery. Be sure to include your order number, a description of the issue, and any relevant photos for quick assistance and the possibility of replacements.

If your tracking shows the package as delivered but you haven’t received it, we recommend checking with neighbors or looking for delivery notices. Wait 1-2 business days, as some carriers may mark packages as delivered before they arrive. If the package is still missing, reach out to us, and we will work with the courier to initiate an investigation, which may take up to 10 business days.

Out of Stock Products

If the product you’re looking for is out of stock, we recommend signing up for our “Email Me When in Stock” notifications available on each product page. As soon as it’s restocked, you’ll receive an email letting you know. Limited-edition products are typically not restocked.

Product Availability on Amazon

Off We Glow products are available on Amazon through our official store. We only offer manufacturer warranties for products purchased from our official Amazon store.

Authenticity of Off We Glow Products

To ensure the authenticity of your Off We Glow products, we recommend purchasing only from our official website or our official Amazon store. We cannot guarantee the safety or efficacy of products purchased from unauthorized sellers or third-party marketplaces.

Purchasing Off We Glow Products

You can purchase products directly from offweglow.com or from our official Amazon store.

Shipping Methods and Costs 

Free standard shipping for U.S. orders over $55. Expedited options available at additional charges. We ship to P.O. boxes and military addresses using USPS.

Shipping Locations

Currently, Off We Glow delivers within the United States, which includes Hawaii, Alaska, and U.S. territories like Guam and Puerto Rico. Deliveries to these destinations may take 8-12 business days, and expedited shipping options are not offered.

Regrettably, international shipping is not available presently, but we are actively working on extending our delivery services worldwide!

Sales Tax 

Sales tax is charged based on state and local regulations. The tax will be calculated and applied at checkout for orders shipping to states where sales tax is required. If you’re using a prepaid card, keep in mind that the final amount charged will include any applicable sales tax. No sales tax is charged on eGift cards, but purchases made using eGift cards are subject to applicable sales tax.

Billing and Shipping Address Flexibility

Matching billing and shipping addresses is not required. All customers are welcome to try our products.

Return Process 

We want you to love your Off We Glow purchase! If you’re not completely satisfied, you can return any product that is at least 75% full within 45 days of the purchase date for a full refund. Please note, sets must be returned in full, and shipping fees are non-refundable.

Initiating a Return

To start a return process, kindly reach out to us at info@offweglow.com with your order number, details of the item(s) you wish to return, and the email address used for the purchase. We will furnish you with return authorization and guidance on where to send your return.

Refund Processing  

Refunds are processed within 12 business days after we receive and inspect your return. You will be notified via email once your refund is issued. Refunds are applied to the original payment method used for the purchase.

Return Shipping Costs

Presently, we do not offer return shipping labels, and you will be accountable for the return shipping costs. For items exceeding $75 in value, we suggest utilizing a shipping service that includes tracking or insurance. Off We Glow does not assume liability for any lost returns.